Frequently Asked Questions
Everything you need to know about shopping at Studio DOS.
Are the designer items at Studio DOS authentic?
Yes, authenticity is our top priority. Every item sold at Studio DOS by Designer Outlet Sales undergoes a rigorous authentication process to ensure it is 100% genuine designer merchandise.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. Express shipping options are available at checkout if you need your designer pieces sooner.
What is your return policy?
We offer a 14-day return window for all items, provided they are in their original condition with all tags and security seals intact. Please note that certain final sale items may be excluded.
Do you offer international delivery?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by location and will be calculated at the final stage of checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.